Refund and Returns Policy

Return, Refund & Replacement Policy

Last Updated: 16 October 2026

At Aromas by Merryland, we aim to deliver quality products in excellent condition. If you receive a damaged, defective, incorrect, or incomplete order, please contact us so we can help resolve the issue.

1. Return Eligibility

Due to the nature of fragrance and personal-use products, returns are accepted only under the following circumstances:

  • The product arrives damaged or defective.

  • You receive a product different from the one ordered.

  • Your order arrives with missing items.

Products must be reported within 48 hours of delivery. Please retain the original packaging and provide clear photographs or an unboxing video to help us verify the issue.

2. Non-Returnable Items

Returns or exchanges will generally not be accepted for:

  • Products that have been opened, used, or tampered with, unless they are defective or damaged on arrival.

  • Products damaged due to misuse or improper handling after delivery.

  • Requests based solely on a change of mind or an incorrect selection made by the customer.

  • Requests submitted after the reporting period, except where applicable law requires otherwise.

3. How to Request a Return or Replacement

To report an issue, contact our customer support team with:

  • Your order number.

  • A description of the issue.

  • Clear photographs or an unboxing video showing the product and packaging.

Customer Support

Phone: 9837349067
Email: merryland.mathura@gmail.com

Our team will review your request and explain the next steps. Please wait for confirmation before sending any product back.

4. Refund Policy

If a refund is approved, it will be processed to the original payment method where possible. The time taken for the amount to appear in your account may depend on your bank or payment provider.

For cash-on-delivery orders, our team will contact you to arrange an appropriate refund method.

5. Replacement Policy

Where a damaged, defective, incorrect, or incomplete order is verified, we may arrange a replacement or another suitable resolution, subject to product availability and applicable law.

6. Shipping Costs

If the issue is verified as our responsibility, reasonable return or replacement shipping costs will be handled by us. For other return requests, shipping arrangements will be communicated during review.

7. Order Cancellation

Cancellation requests may be accepted before an order is dispatched. Once an order has been dispatched, cancellation may not be possible. Contact customer support as soon as possible to check the status of your order.

8. Contact Us

Aromas by Merryland
MERRYLAND GIFTS
E-34, Shriji Garden-2, Goverdhan Road, Mathura – 281004
Phone: 9837349067
Email: merryland.mathura@gmail.com
Website: www.aromasbymerryland.com

This policy does not limit any consumer rights available under applicable law.

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